State Farm® Insurance Agent Mike Goettsch

"Mike Goettsch’s office I give a 5/5 but State Farm I’d give a 0, I had an accident February, I was advised by claims to bring my car to a select shop who is a trusted partner, Caliber Collision; I get my vehicle back March first and the screen on my radio was damaged. The shop denied it and the manager there was condescending about it, so I went to claims to get this addressed and they denied the claim on 3 separate occasions getting this escalated in the span of a month and a half. Mike was awesome doing everything he can to escalate this on my behalf and tried to get this resolved for me. I know if he could he would’ve gotten this resolved and that’s why it hurts to make the decision to part from State Farm and his agency unfortunately no resolution came so it left me no choice; I’m writing this review to document my experience with the claims department overall. Mike is awesome but State Farm’s claims unreliable . Photograph attached is the damage Caliber Collision did to my radio on the passenger side of the screen"

"They can't seem to get their messages between local office and headquarters correct. Wrong information either sent by local office or wrong input by corporate office. Price changes several times during first 6 months. They are not a locally operated representative FOR State Farm, But, OF State Farm, they make NO Decisions, but instead are the GO BETWEEN. Was getting 1 answer from Corporate and a different on from local office. Not good business practice. Really disappointing after being told they handle all customers in house."

"I was involved in an accident a week ago. When I called my insurance company I was totally lost because I've never had a claim before. Tammi was so amazing she calmed me down and explained everything that I needed to do since the driver of the other vehicle hit me. The customer service is amazing and to have someone to sincerely care about you as a person and not just me a policy number is hard to find this day and time. I highly recommend the Agent and his staff."

"You want the best insurance experience EVER, you’ll definitely get it here. Mike and his crew are by far absolutely amazing. Their customer service is unmatched. Even though he wasn’t able to help me out with my commercial insurance, he continues to try tirelessly to find me another agency who could and was very successful in doing so. Isn’t that called going above and beyond, I believe it is!!!"

"Our family just switched to State Farm due to rate increases at our former insurance company. The transition was fast and easy. Tammi was awesome to work with, along with all of the other staff! All of our questions were answered and everyone is super friendly. 100% recommend!!!"

"I recently switched to State Farm due to rate increases. Mike's office provided me a great rate and fantastic customer service. Every time I call or interact with their team, I'm always so happy to have found this office. Amanda, Katia, and Stephanie (I think!) are all super helpful and prompt. I had a negative experience with another SF office calling despite me blocking their number and not wanting to buy a policy with them but after speaking with Mike's office about it, the calls stopped. Amanda took the time to explain all the features of the policy when I added my husband's car my policy too. Thank you!!"

"I had to deal with a hit and run out of state and to top it off, someone hit my rental car while my original car was being repaired. I could not have done it without Amanda helping me through every step of the way, ensuring that my deductible stayed low and that the other party was held responsible. She was even able to help get an extension on the rental car since my repair shop was delayed by a week. They answered every call immediately or called back within 5 minutes of me leaving a voicemail, and were able to answer all my questions and concerns. I cannot express how thankful I am for Amanda making this stressful experience much easier!"