State Farm® Insurance Agent Mike Goettsch

"It started strong with this office, and I was happy for a while. A great competitive rate for our auto insurance, and we even bundled in a home owners policy, but they have taken some huge missteps to the point I can no longer recommend them. The first major misstep and red flag occurred when they screwed up our home owners policy, by cancelling it one week before my wife and I were scheduled to close on our house. Reason for the cancelation, can't locate the house. I even received text messages from a Scott in their office, asking about the address, I reconfirmed and provided directions to where the house is, It was being built in a new subdivision and didn't come up on most navigations. Four days later, my wife and I received the cancelation notice in the mail. They didn't reach out to me to attempt to locate, instead just cancelled the policy, and sent us a bill for insurance on a house we didn't even own yet. They did correct this, but barely squeezed back in before we closed. The second red flag, they applied a 69.9% rate increase to our auto insurance policies without warning, I only noticed when I logged into our customer portal that our auto insurance bill was higher than last months. When asked about it, “Everything’s going up in price right now,” was Scotts response. I can understand 10%, 15%, hell even 20%, but this is egregious."

"I was involved in an accident a week ago. When I called my insurance company I was totally lost because I've never had a claim before. Tammi was so amazing she calmed me down and explained everything that I needed to do since the driver of the other vehicle hit me. The customer service is amazing and to have someone to sincerely care about you as a person and not just me a policy number is hard to find this day and time. I highly recommend the Agent and his staff."

"You want the best insurance experience EVER, you’ll definitely get it here. Mike and his crew are by far absolutely amazing. Their customer service is unmatched. Even though he wasn’t able to help me out with my commercial insurance, he continues to try tirelessly to find me another agency who could and was very successful in doing so. Isn’t that called going above and beyond, I believe it is!!!"

"Our family just switched to State Farm due to rate increases at our former insurance company. The transition was fast and easy. Tammi was awesome to work with, along with all of the other staff! All of our questions were answered and everyone is super friendly. 100% recommend!!!"

"I recently switched to State Farm due to rate increases. Mike's office provided me a great rate and fantastic customer service. Every time I call or interact with their team, I'm always so happy to have found this office. Amanda, Katia, and Stephanie (I think!) are all super helpful and prompt. I had a negative experience with another SF office calling despite me blocking their number and not wanting to buy a policy with them but after speaking with Mike's office about it, the calls stopped. Amanda took the time to explain all the features of the policy when I added my husband's car my policy too. Thank you!!"

"I had to deal with a hit and run out of state and to top it off, someone hit my rental car while my original car was being repaired. I could not have done it without Amanda helping me through every step of the way, ensuring that my deductible stayed low and that the other party was held responsible. She was even able to help get an extension on the rental car since my repair shop was delayed by a week. They answered every call immediately or called back within 5 minutes of me leaving a voicemail, and were able to answer all my questions and concerns. I cannot express how thankful I am for Amanda making this stressful experience much easier!"

"Got a quote in the mail and decided to reach out. Was met with the service of infertile worker named Shanna who walked me through the whole process. Left me time to think and followed up in respectful and considerate manner all while getting a great rate! Loved every bit of it!"

"I recently cancelled insurance through another company. Lashonda encouraged me to get a new quote from state farm and once all the information was gathered between myself, Lashonda and Amanda I agreed to make the switch. They were both very involved the entire process and I'm happy with the outcome. Saved quite a bit of money as well. Thank you state farm!"